Q: Do you accept Housing Choice Vouchers (Section 8)?

A: Yes. We welcome applicants using Housing Choice Vouchers (Section 8) and other lawful sources of income. The same screening applies — credit, rental history, and income verification. For voucher holders, the income requirement applies only to your portion of the rent — the voucher amount is subtracted from the total rent before we apply the income standard. Example: if rent is $1,000 and your voucher covers $500, you only need to income-qualify on the remaining $500.

Q: What is the application fee?

A: $22 per adult applicant. Covers screening (credit, background, rental history).

Q: What is the security deposit and how is it calculated?

A: Determined by your credit score.

• 721+ = $500
• 671-720 = $750
• 581-670 = $1,000
• 580 or below = $1,000 with co-signer
• No credit = $1,000 with co-signer

A $250 hold deposit reserves your unit at approval and counts toward the total. The remainder is due at move-in. Fully refundable after move-out pending final inspection.

Q: What is the Amenity Fee and what does it cover?

A: $75/month. Covers:

• TV
• High-speed internet & Wi-Fi
• Package acceptance & handling
• Preventative, recurring pest control
• 24-hour emergency maintenance on-call
• Included resident & guest parking

Q: What is the Utility Billing Administration Fee?

A: $5.50/month. Covers processing of your share of water, sewer, and trash through our utility billing service.

Q: What utilities are included in my rent?

A: Residents are responsible for all utilities. At this community you set up electric, gas where applicable, and water in your own name. Sewer is billed to you based on your unit's share. Nothing is included in rent.

Q: Is there a city occupancy permit fee?

A: Some cities require a one-time occupancy permit fee. Where applicable, we pass this through at the exact city cost.

Q: When is rent due and what is the late fee policy?

A: Rent is due on the 1st of each month. Late fees apply per state law.

Q: Are pets allowed?

A: Yes. Dogs and cats welcome — up to 2 pets, 40 lb max each. $350 pet fee per apartment at move-in plus $40/month per pet. All Residents complete our PetScreening process.

Q: How do I pay rent?

A: Through your online resident portal. We accept e-check (free), debit card, and credit card. Auto-pay is available. We don't accept cash, paper checks, or money orders.

Q: How do I apply?

A: Apply online — find your floor plan and click Apply. The application takes about 15 minutes. Most decisions within 1-2 business days.

Q: Can I tour Green Door Apartments in person?

A: Yes. Schedule a tour through our Contact Us page below. Same-day tours are available in some cases.

Q: How long does it take to move in after I apply?

A: We can get you pre-approved in as little as 15 minutes, and we can move you in as soon as your apartment is ready — we specialize in fast move-ins.

Q: How do I submit a maintenance request?

A: Through your online resident portal — submit any time. For after-hours emergencies, use the emergency contact info on our Contact Us page below.

Q: Is renter's insurance required?

A: Yes. Renter's insurance is required for the duration of the lease. Typically $10-$20/month. Submit proof or purchase a policy through your resident portal.

Q: What are your lease terms?

A: 12-month leases are standard. Before lease end, you'll receive a renewal notice with rate options.

Q: What's the area around Green Door Apartments like?

A: Short drive to Scott AFB — popular with service members and families. Nearby: SWIC, Green Mount Crossing shopping, St. Clair Square. Schools: Whiteside Elementary K-4, Whiteside Jr. High 5-8, Belleville High East 9-12.